TPI has been working with our clients to reduce chargeback issues since 2001.

We have worked with manufacturers, third party Logistics companies as well as many retailers to help our clients understand the chargeback process and reduce the expense.  We feel there is a 3 step process to help you reduce chargebacks.

Have a TPI representative conduct a free analysis of your label chargeback issues – this includes, verify label and ribbon material, reviewing the printers in question and analyzing the printing procedure.

Solutions include:

• changing the label material
• changing the ribbon material
• minor adjustments to the printer including darkness, heat, speed, printhead pressure
• replace platen roller
• replace printhead
• have a TPI service technician repair the printer